Customer ServiceFull-time
Customer Service Assistant
Philippines (Remote) — AEST hours
Respond to customer enquiries across email, live chat, and social channels while managing orders, tickets, and customer feedback in Richpanel.
What you'll be doing
- —Respond to customer enquiries via Richpanel across email, live chat and social channels while maintaining the brand's warm, helpful tone
- —Process order amendments, exchanges, warranty enquiries, replacement orders, refunds and store credits in line with company policies
- —Manage an assigned ticket queue efficiently with accurate records, correct tags and internal notes, escalating complex issues when needed
- —Stay across new product launches, promotions and policies, and flag recurring customer feedback and trends to the Customer Service Lead
About Team Up Now
Team Up Now is an Australian-owned employer of record that connects Filipino professionals with long-term roles supporting Australian businesses. We manage compliant Philippine employment, payroll, statutory benefits, and ongoing support so every placement is built to last.