Customer SuccessFull-time
Customer Success & Support Manager
Remote
Manage customer support and onboarding, troubleshoot Shopify issues, improve satisfaction and retention, and maintain help centre resources.
What you'll be doing
- —Manage customer support and onboarding by responding to enquiries, guiding setup, and resolving issues through chat, email, and video calls.
- —Troubleshoot technical issues by investigating Shopify cart configurations, making basic HTML and Liquid theme edits, and logging bugs for resolution.
- —Improve customer satisfaction and retention by proactively helping customers maximise app performance, identifying upgrade opportunities, and gathering feedback.
- —Maintain help centre resources and coordinate with the team by updating guides, documenting bugs and feature requests, and escalating critical issues to the CTO and founders.
About Team Up Now
Team Up Now is an Australian-owned employer of record that connects Filipino professionals with long-term roles supporting Australian businesses. We manage compliant Philippine employment, payroll, statutory benefits, and ongoing support so every placement is built to last.