Retail Technology & SaaS
Try with Mirra: Customer Support That Became the Product
Try with Mirra is a retail technology SaaS platform providing Try Before You Buy software to more than 100 fashion brands. It needed B2B customer support for merchant accounts that felt personal rather than transactional. Team Up Now placed Shandy Lyn, who started strong on organisation and collaboration — and four months later had become the person the business trusts with its merchant accounts.
The Challenge
- Customer experience was a core part of the offer, not a back-office function
- Support needed to feel personal and fast, not templated
- Founder needed someone who could own client relationships without constant oversight
What We Delivered
- Dedicated customer support specialist embedded in the business
- End-to-end ownership of client communication and service standards
- Fast response times maintained across the full customer base
- Structured collaboration with the wider team, not siloed ticket handling
Results
Performance rated 5 out of 5 across every category — execution, productivity, initiative, strategic contribution and communication
Ratings improved in every measured area between May and August 2026
Customer communication now handled independently, with no founder involvement required
Support shifted from a task to a genuine business strength
“Shandy has been invaluable to the business in taking care of our clients and making sure they are always given excellent service, personal communication, and fast responses.”
M
Michael Burnett
CTO & Co-founder, Try with Mirra
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